Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How do I send you a file correctly?
- What are "Author Alterations"?
- Why do we prefer PDF or Postscript files?
- What is the SeePrint(tm) Driver and how can I get it?
- How can I best use Publisher 2003 for print projects?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- How do I send you a file correctly? Use the "Send A File" button on the home page. To learn about our requirements, click on the title and read our digital standards and file submission sheet.
- What are "Author Alterations"?
- Why do we prefer PDF or Postscript files?Why do we need PDF or Postscript? Follow this link and find out.
- What is the SeePrint(tm) Driver and how can I get it?The SeePrint™ Driver is special FREE software, available only at Dairyland Printing, which allows you to work in any software program of you choice, then easily submit that file to Dairyland Printing in a format we prefer (PDF).
It will save you time and money. Download it today!
- How can I best use Publisher 2003 for print projects?Check out this informative article to help you prepare Publisher files for commercial printing. This should help you eliminate many common problems and save you time and money. And don't forget to download, install and use the FREE SeePrint™ Driver - it works GREAT with Publsher!
- How long does it take for you to complete my order?
Our turnaround time depends on the number of operations that is needed for the job, from 1-2 days to 2 weeks.
For most jobs, plan on one week after proof approval.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Yes!
Either by approving an online pdf proof, or by a conventional paper proof, we need your authorization to proceed on any project. Computers can interpret digital files differently and we need your cooperation to ensure our system has interpreted your file correctly.
Please review our Digital File Submission Standards (question #1).
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.